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Frequently Asked Questions

Overview


Common Questions and Answers to help you keep going

 

Topics

Forestry

Lawn and Landscape

Log Splitter

Outdoor Power Equipment

Company Info

Warranty and Exchange Policy

 

 

Forestry

 

How do I know what size bar I have?

Guide bars are measured by the actual cutting length when mounted on a saw.

The cutting length is the distance from the front of the saw to the tip of the guide bar, rounded to the nearest inch. For example, the overall length of a 16-inch bar may be about 20 inches.

 

How do I measure the length of my chain?

The length of your chain is determined by counting the number of drive links. Common examples are 70 for "D" or "72" chain and 56 for "S" or "91" chain.

 

How tight should I tension my chain?

For a sprocket nose bar, turn your saw's tension-adjustment screw until the bottoms of the lowest tie straps and cutters come up and contact the bottom of the bar rails, then turn your tension-adjustment screw an additional 1/4 turn. Also, on sprocket nose bars, the snap test should be performed. Grasp the chain along the bottom of the bar, pull down, and let go. The chain should snap back to its original position, solidly contacting the bottom of the bar rail. See chain tensioning article and video for additional information.

 

How do I tighten a chainsaw chain?

See chain tensioning article and video for additional information.

 

How long should the drive sprocket on my saw last?

It's important not to run a new chain on a badly worn drive sprocket. Replace drive sprocket systems after every two chains, or sooner.

 

How do I know when my chain is dull, and when should I sharpen it?

Keep in mind that a sharp chain will cut large-size chips. A chain that is dull or has abrasive damage will create sawdust. It's time to sharpen when you have to push on the saw, or the saw is no longer self-feeding.

 

How often and what type of lubrication should I use on my saw?

Keep your saw's chain-oiling system filled with clean bar-and-chain oil. Never put used oil or old motor oil in your saw or on your chain. Be sure your chain, bar, and sprocket are always receiving oil from the saw during operation. Fill your oil reservoir each time you fill your gas tank.

 

How do I set my depth gauge?

See depth gauge article.

 

How do I sharpen my chain?

Please see video.

  

How much slack should be in a chainsaw chain?

See chain tensioning article and video for additional information.

 

How do I clean my chainsaw bar?

Please view the following video.

 

How long should chainsaw chaps be?

Chaps should be long enough to cover the tops of your boots.

 

How do I choose chainsaw chaps?

Chaps are rated by OSHA and ASTM, ANSI and have to be UL certified.

 

How do you wash chainsaw chaps?

Hand wash and hang to dry.

 

How do chainsaw chaps work?

Chain saw chaps are not cut proof but what they do is prevent the moving chain from cutting your leg; the kevlar material in the chaps tangles up in the chain providing a few seconds to move your chainsaw away from you or shut it off completely. If you should stumble and accidentally trip while walking - you will be protected.

 


 

 

Lawn and Landscape

  

When should I replace my lawn mower belt?

When the belt shows signs of wear, has stretched, or has broken.

 

How do I measure a lawn mower belt?

You can use a cloth measuring tape (sewing type).

  

How do I tighten a lawn mower belt?

A set of pulleys tighten the lawn mower belt. There are no external / internal adjustments.

 

Are edger blades reverse threaded?

Edger Blades are not threaded. 

  

How do you sharpen edger blades?

You should not sharpen edger blades. If your edger blade appears dull, you should replace the blade with a new one. 

  

What is an electric PTO clutch?

A device attached to the motor that transfers power to the mower deck.

 

How do I clean a PTO clutch?

Compressed air.

 

Are mulching blades different from lawnmower blades?

Yes, they have a higher "lift" and an extended cutting edge.

 

Which way does a mulching blade go on?

The fin of the mulcher blade should be pointed up. 

 

What are mulching blades used for?

To finely chop grass clippings and return them to the soil and act as a natural fertilizer.

 

What is a mulching blade?

A blade designed to re-cut grass clippings several times before being discharged.

    

What tool do you use to sharpen mower blades?

The best way to sharpen a mower blade is with a dedicated blade grinder. 

 

What are Gator mower blades?

3-in-1 blades that mulch, bag, and discharge grass clippings.

 

When should you sharpen mower blades?

At least yearly for homeowners, more for commercial landscapers. 

  

Why balance mower blades?

To eliminate harmful vibration and wear to your mower.

   

How sharp should mower blades be?

Aggressively sharp but without a "razor" edge.

 

How do I change a lawn mower oil filter?

Unscrew old filter, lubricate seal on new filter and screw onto engine block.

  

How often should I change the lawn mower oil filter?

Every oil change. See owner’s manual for intervals.

 

What does the lawn mower spark plug do?

Ignites the fuel in the cylinder generating the power stroke in the motor.

 

What causes lawn mower spark plugs to foul?

Worn engine parts, dirty air filter, old fuel, improper fuel mixture.

  

Why is the lawn mower spark plug wet?

Typically a wet spark plug can be caused by a clogged air filter, weak ignition, poor quality fuel

 

How does the lawn mower spark plug work?

It receives a charge of voltage from the ignition system, sparks at the electrode and ignites the fuel in the combustion chamber.

 

How long do mower spark plugs last?

Lifespan depends on engine condition, fuel condition. Should be replaced at least yearly.

 

Are all lawn mower spark plugs the same?

All lawn mower spark plugs are not the same there are different sizes and heat ranges (voltage requirements). They are engine specific.

 

Are lawn mower spark plugs universal?

Spark plugs are not universal in fit. They are specific to individual make and models.

  

What do lawn mower tire numbers mean?

Overall diameter, section height, rim diameter.

 

When should I replace my lawn mower tires?

When they leak, worn out, weather checked.

 

How do you inflate a lawn mower tire?

Air compressor or tire pump depending on tire size. Do not overinflate. See specs on the side of tire.

   

How do you measure lawn mower tires?

Dimensions are usually listed on sidewall of tire.

 

How are lawn mower tires sized?

Overall diameter, section height, rim diameter.

 


 

 

Log Splitter

 

What are log splitters?

Log splitters are devices used to split large pieces of wood into smaller pieces.

 

Why is my log splitter moving slow?

The hydraulic system may be low on hydraulic oil, or the pump may be malfunctioning.

 

Why won't my log splitter start?

The engine fuel tank may be empty, or the engine may be flooded.

 

How does a log splitter work?

The splitter has a plunger to force the wood into a moving or stationary splitting wedge.  The plunger continues to move the wood piece through the wedge or the wedge through the wood to separate the piece into two parts.

 

How do I use a log splitter?

Load the wood to be split into the splitter between the splitting wedge and the base foot. Making sure your hands are removed from the wood, activate the splitter plunger or wedge to push the wood into the wedge or wedge into the wood.  When the wood is separated into two parts, reverse the plunger or wedge and remove the wood pieces from the splitter.

 

How do you calculate log splitter tonnage?

The basic engineering formula for force from a hydraulic cylinder is F=P(A) where Force (F) in lbs is equal to pressure (P) in lb/in2 multiplied by area of the cylinder head (A) in in2.  This renders a result in lbs which needs to be converted to US tons by the factor of 1 ton/2000 lbs.  

 

What oil do I need for my log splitter?

AW46 Hydraulic oil is recommended.  Automatic transmission fluid can be substituted and should be used instead of hydraulic oil when temperatures are below 32 degrees F.

 

What does a log splitter do?

The log splitter seperates large pieces of wood into smaller pieces.

 

What makes a log splitter fast?

The speed of the splitter is proportional to the flow rate of the hydraulic fluid into and out of the hydraulic cylinder.

 

What is a log splitter used for?

The log splitter is used to separate large pieces of wood into smaller pieces.

 


 

 

Outdoor Power Equipment

 

How long does the battery last? 

A 4.0 Ah Battery Pack will last up to 400 cuts per charge in 2 to 3 inches (5 to 7 cm.) diameter limbs. This performance may vary with user technique, chain sharpness, size, and type of wood. A 2.4 Ah Battery Pack will make up to 250 cuts and a 1.25 Ah Battery Pack will make up to 125 cuts in the same size wood. Cuts per charge will drop significantly with increasing diameter wood.

 

How fast does the saw cut? 

In 2 to 3 inches (5 to 7 cm.) diameter limbs, the chain saw will make a cut in approximately 1 second. In 3 to 6 inches (7 to 15 c.m) diameter limbs, the chain saw will take approximately 4 seconds, while large 8 to 10 inches (20 to 25 cm) diameter cuts will take approximately 25 seconds. This performance may vary with user technique, chain sharpness, and hardness of the wood.

 

What is PowerSharp® (the red lever) and how does it work? 

The chain saw has a built-in chain sharpening system. When the chain is dull or not cutting fast enough, bring the chain saw to full speed, pull the red lever for 3 to 5 seconds, and the chain will work like new. Expect approximately 10 to 20 resharpenings on an individual PowerSharp® chain depending on how much the chain was damaged prior to sharpening.

 

Can a non-PowerSharp® type chain be used on the saw? 

Yes. Other chains can be used on the chain saw; however, the integrated sharpening feature will only work with PowerSharp chain. When installing another chain type, remove the sharpening stone as non-PowerSharp chains can be damaged by operating the red lever when a sharpening stone is installed. Any 3/8” Low Profile, .050 gauge chain with 52 drive links can be used as an alternate chain.

 

Can I put a shorter or longer guide bar on the saw? 

It is not recommended to install a guide bar longer than 14 inches (35 cm). The chain saw has been designed with a 14 inch (35 cm) guide bar as the optimal length. Performance will decrease with a longer guide bar. Shorter guide bars with an A041 tail mount can be fitted to the chain saw.

 

Does the saw use oil? 

Yes. Bar and chain oil is required to properly lubricate the cutting system. Oregon bar and chain oil is recommended. Place the chain saw on its side and fill the oil resevoir accessed through the oil cap. Check oil level each time you recharge the battery and fill as needed.

 

Is the knob on the cover for tightening the chain? 

No. The side cover knob tightens the guide bar against the chassis of the chain saw. Chain stretches in normal use and will need to be periodically re-tensioned. Use a screwdriver on the tension adjustment screw, located inboard of the guide bar on the front face of the chain saw, to adjust chain tension as described in the operator’s manual.

 

How do I eject the battery? 

To remove the battery pack from the chain saw, lift up on the release lever located below the battery pack to the right side of the rear handle.

 

If I overload the saw, will the battery or saw be damaged? 

No. The chain saw is equipped with multiple protection features and will stop running before damage occurs.

 

How long does the battery last? 

A 4.0 Battery will last up to 90 minutes when using the BL300 on its lowest setting. It will last 15 minutes with the trigger pulled all the way to the high setting and 7 minutes with the Turbo Button pressed. The variable trigger on the BL300 allows the user to pick their desired power level and corresponding battery runtime.

 

How loud is my blower? 

The BL300 was designed to be as quiet as possible. It is below 65 dB(A) when tested to ANSI B175.2. This is below the sound requirements for most areas that have bans on handheld blower noise.

 

Why does my Turbo Button not work? 

If you use the BL300 with a B500S 1.25 Ah battery, the Turbo Button will not function. The Blower will still operate with the variable trigger but the Turbo Button will not activate the turbo mode. The tool is designed this way to protect the Battery. The Turbo Button will function with all of the other Oregon Battery Packs.

 

Why is my Blower nozzle so difficult to install? 

To insure that the nozzle fits the tool properly, it’s engineered to be very tight. Be sure to match up the alignment lugs on the Blower tube with the alignment slots on the nozzle, then firmly attach the nozzle. 

 

How do I eject the battery? 

To remove the Battery Pack from the Blower, lift up on the release lever located below the Battery Pack above the intake screen.

 

How long does the battery last? 

A 2.4 Ah Battery Pack will last for approximately 60 minutes of run time in the HT250. This performance may vary with user technique and the type of hedge being cut. A 1.25 Ah Battery Pack will last approximately 50 percent of a 2.4 Ah Battery Pack.

 

How do I turn on the tool? 

Grasp the front and rear handles firmly. Pull back on the trigger lock-out on the rear handle with your thumb while squeezing the variable speed trigger until the cutting blades move at the desired speed.

 

Can the blade be sharpened or replaced? 

Yes. If the cutting blades are dull, blades can be file sharpened. If there is extensive damage, a replacement blade kit is available.

 

What is proper blade maintenance? 

Before each use, inspect the cutting blades. Make sure the cutting blades are sharp, have no nicks or blunt edges, and do not hang up or catch when running the hedge trimmer. Periodically file away nicks and burrs on the blades to ensure they move freely. When cutting hedges with heavy sap or in dusty environments, buildup of sap and dirt can occasionally cause blades to stick. To prevent this blade stick condition, clean the blades with a light coating of liquid silicon lubricant only on the lubrication area of the cutting blades and run the blades briefly to evenly distribute the lubricant. Sharp and free-moving cutting blades cut more easily than dull or sticky ones.

 

If I overload the hedge trimmer, will the battery or trimmer be damaged? 

No. The trimmer is equipped with multiple protection features and will stop running before damage occurs.

 

How long does the battery last? 

A 4.0 Ah Battery Pack will last up to 500 cuts per charge in 2 to 3 inches (5 to 7 cm) diameter limbs. This performance may vary with user technique, chain sharpness, size, and type of wood. A 2.4 Ah Battery Pack will make up to 325 cuts and a 1.25 Ah Battery Pack will make up to 160 cuts in the same size wood. Cuts per charge will drop significantly with increasing diameter wood.

 

What length does the Pole Saw extend to? 

The Pole Saw extends from 7’3″ to 10’4″ (2.2 m to 3.15 m) in length allowing up to approximately 15 feet (4.57 m) of access (based on a 5’10” individual operating at a 60 degree angle).

 

What types of chain can be used on the saw? 

Micro-Lite Narrow-Kerf 3/8″ Low-Profile .043 gauge saw chain (Oregon R34, 90SG034G) is recommended, but any 3/8" Low-Profile .043 gauge chain with 34 drive links will work.

 

Can I put another size guide bar on the saw? 

Other bars with an A041 tail mount will fit on the PS250, but it is not recommended and may void the product warranty.

 

Does the saw use oil? 

Yes. Bar and chain oil is required to properly lubricate the cutting system. Oregon bar and chain oil is recommended. Place the chain saw on its side and fill the oil reservoir accessed through the oil cap. Check oil level each before each use and fill as needed.

 

Is the knob on the cover for tightening the chain? 

No. The side cover knob tightens the guide bar against the chassis of the chain saw. Chain stretches in normal use and will need to be periodically re-tensioned. Use a screwdriver on the tension adjustment screw, located inboard of the guide bar on the front face of the chain saw, to adjust chain tension as described in the operator’s manual.

 

If I overload the saw, will the battery or saw be damaged? 

No. The pole saw is equipped with multiple protection features and will stop running before damage occurs.

 

How long does the battery last? 

A 4.0 Ah Battery Pack will last up to approximately 45 minutes on one charge. This performance may vary with user technique and the type of grass or vegetation being trimmed. A 2.4 Ah Battery Pack will last up to approximately 30 minutes and a 1.25 Ah Battery Pack will last up to approximately 15 minutes.

 

What is the difference between the ST250 and ST275? 

The ST275 Trimmer/Edger is the second generation trimmer/edger from the Cordless Tool System and has been reengineered for enhanced performance. Improved features include: patented gear drive technology for 50 percent more torque and power, a larger cutting swath, new and improved cutting head for longer run time, grass wrap shroud, less vibration and easier line loading, and a longer shaft for increased reach and improved ergonomics.

 

How does the line advance? 

The trimmer/edger utilizes a bump feed trimmer head. To advance the line, bump the trimmer head on the ground while the trimmer/edger is on.

 

Does the trimmer head need to be removed or opened to replace the line? 

No. The trimmer/edger is equipped with an easy reload trimmer head. It is not necessary to disassemble the head in order to replenish the trimmer line.

 

Can other line be used in trimmer/edger? 

It is not recommended to use larger diameter or round line. The trimmer/edger has been designed to utilize twisted .080″ (2.0 mm) line for optimal performance and run time. Larger diameter line or round line will decrease performance and run time. However, the ST275 is capable of using either .080″ (2.0mm) or .095″ (2.4mm) trimmer line.

 

Can other trimmer heads be used on this trimmer? 

No. The ST275 is designed to be used with Oregon ST275 replacement trimmer head only.

 

Can the handle be adjusted? 

Yes. The front handle on the trimmer/edger is adjustable. You can move the handle forward or backward along the shaft until it is in a comfortable position for trimming, clearing, or edging.

 

How does the tool convert from trimmer to edger? 

The tool can quickly and easily be converted from trimmer to edger by simply flipping the edge guard down so that it protrudes from the trimmer and clicks into place.

 

If I overload the trimmer/edger, will the battery or trimmer/edger be damaged? 

No. The trimmer/edger is equipped with multiple protection features and will stop running before damage occurs.

 

How long does the battery last? 

A 4.0 Ah Battery Pack will last for up to approximately 40 minutes on one battery charge. This performance may vary with user technique and the type of grass or vegetation being trimmed. A 2.4 Ah Battery Pack will last for up to approximately 27 minutes and a 1.25 Ah Battery Pack will last for up to approximately 14 minutes.

 

How does the line advance? 

The trimmer/edger utilizes a bump feed trimmer head. To advance the line, bump the trimmer head on the ground while the trimmer/edger is on.

 

Does the trimmer head need to be removed to replace the line? 

No. The trimmer/edger is equipped with an easy reload trimmer head. It is not necessary to disassemble the head in order to replenish the trimmer line.

 

Can other line be used in trimmer/edger? 

It is not recommended to use larger diameter or round line. The trimmer/edger has been designed to utilize twisted .080″ (2mm) line for optimal performance and run time. Larger diameter line or round line will decrease performance and run time.

 

Can other trimmer heads be used on this trimmer? 

No. The ST250 is designed to be used with the Oregon ST250 replacement trimmer head only.

 

Can the handle be adjusted? 

Yes. The front handle on the trimmer/edger is adjustable. You can move the handle forward or backward along the shaft until it is in a comfortable position for trimming, clearing, or edging.

 

How does the tool convert from trimmer to edger? 

The tool can quickly and easily be converted from trimmer to edger by simply flipping the edge guard down so that it protrudes from the trimmer and clicks into place.

 

If I overload the trimmer/edger, will the battery or trimmer/edger be damaged? 

No. The trimmer/edger is equipped with multiple protection features and will stop running before damage occurs.

 

What is the difference between the CS300 and CS250? 

A 4.0 Ah Battery Pack will last up to 400 cuts per charge in 2 to 3 inches (5 to 7 cm.) diameter limbs. This performance may vary with user technique, chain sharpness, size, and type of wood. A 2.4 Ah Battery Pack will make up to 250 cuts and a 1.25 Ah Battery Pack will make up to 125 cuts in the same size wood. Cuts per charge will drop significantly with increasing diameter wood.

 

How fast does the saw cut? 

The CS300 features brushless motor technology, increased power and torque, letting the user get more work done. The bar length has increased from 14″ to 16″ on the CS300 and it features tool-less chain tensioning. The CS300 has retained the patented PowerSharp® self-sharpening chain technology, so you’ll never have to cut with a dull chain again.

 

What is PowerSharp® (the red lever) and how does it work?

The chain saw has a built-in chain sharpening system. When the chain is dull or not cutting fast enough, bring the chain saw to full speed, pull the red lever for 3 to 5 seconds, and the chain will work like new. Expect approximately 10 to 20 resharpenings on an individual PowerSharp chain depending on how much the chain was damaged prior to sharpening.

 

Can a non-PowerSharp® type chain be used on the saw? 

Yes. Other chains can be used on the chain saw; however, the integrated sharpening feature will only work with PowerSharp chain. When installing another chain type, remove the sharpening stone as non-PowerSharp chains can be damaged by operating the red lever when a sharpening stone is installed. Any 3/8-inch Low Profile™, .050″ gauge chain with 56 drive links can be used as an alternate chain.

 

Can I put a shorter or longer guide bar on the saw? 

It is not recommended to install a guide bar longer than 16 inches (40 cm.). The chain saw has been designed with a 16-inches (40 cm.) guide bar as the optimal length. The performance will decrease with a longer guide bar. Shorter guide bars with an A041 tail mount can be fitted to the chain saw.

 

Does the saw use oil? 

Yes. Bar and chain oil is required to properly lubricate the cutting system. Oregon bar and chain oil is recommended. Place the chain saw on its side and fill the oil reservoir accessed through the oil cap. Check oil level each time you recharge the battery and fill as needed.

 

How do I tighten the chain? 

Always remove the battery and wear gloves when tightening the chain. Loosen the side cover release knob 1.5 turns (counter-clockwise). Use the red tensioning ring to tighten the chain; clockwise adds tension. Once the chain is at desired tension, tighten the side cover release knob.

 

How do I eject the battery? 

To remove the battery pack from the chain saw, lift up on the release lever located below the battery pack to the right side of the rear handle.

 

If I overload the saw, will the battery or saw be damaged? 

No. The chain saw is equipped with multiple protection features and will stop running before damage occurs.

 

 


 

 

Company Information

 

What is Blount Inc's address?

Oregon® / Blount, Inc.
4909 S.E. International Way
Portland, Oregon 97222

 

How can I request Oregon literature?

Please e-mail to make a request.

 


 

 

Warranty and Exchange Policy

 

What is your warranty policy?

If your new Oregon product should fail because of defects in materials or workmanship, package it carefully and send it prepaid to Blount, Inc. with your name, address, phone number, and a brief explanation of the defect. We will replace it, free of charge. However, Oregon products are not warranted against user abuse, improper maintenance or improper repair. We will evaluate each warranty on an item-by-item basis.

 

What is your return policy?

 30-Day Return Policy

Every Oregon product has been designed and manufactured to help you get your job done right.  If you need to return a product purchased online from OregonProducts.com, here’s what you need to know:

  • If you have a concern about the use or fit of the Oregon product you’ve purchased, you may first want to check the Frequently Asked Questions section of our website.
  • Product may be returned within 30 days of delivery for full refund. (Original shipping fees are not refundable.)
  • Before returning product, you must obtain a Return Merchandise Authorization (RMA) number from Oregon Customer Service. Product returned without an RMA number cannot be processed.
  • Product returned for credit must be unused and returned in original packaging with all documentation and accessories.
  • Please call Oregon Customer Service at 800-223-5168 for assistance and to start the product return process.

If you’ve used your product and need help with a product warranty issue, please see the warranty information that came with your product, view our Warranty page online or contact Oregon Customer Service using the Contact Us page on this site or by calling us at 800-223-5168.