customer service   faq's

Contact OREGON® for answers to your technical and product questions.

Forestry: 1-800-223-5168
Lawn & Garden: 1-800-223-5168
technicalservices@oregonproducts.com


 


 

  FAQ's
What is Blount Inc.'s address?
OREGON® / Blount, Inc.
Attn: Service Department
4909 S.E. International Way (97222-4679)
P.O. Box 22127
Portland, Oregon 97269-2127
How do I know what size bar I have?
Your bar's cutting length (or "called length") is different from its overall length. The cutting length is the distance from the front of the saw to the tip of the farthest cutter rounded to the nearest inch.
bar length

Should I do anything special with a new chain?
Yes. Taking these few simple steps prior to using it can extend the life of your new chain:

1. If possible, soak the chain in oil to allow oil to penetrate all chain components.
2. Never run any chain on an over-worn drive sprocket, especially a new chain. Replace drive sprocket system after every two chains, or sooner.
3. Adjust chain (see "How tight should I tension my chain?)
4. Run new chain at half throttle for several minutes before doing any cutting; this allows oil to reach all parts of the bar and chain. Let sprocket, bar and chain warm up fully.
5. Stop the motor, let the chain cool, then check and adjust tension.
6. Keep the first several cuts light. Keep extra oil on the bar and chain during these first cuts, and do not apply heavy pressure. Check chain tension often during the first half hour of use.

What angles should I file my chain to?
Follow all manufacturer recommendations. Check chain packaging or contact your local OREGON® dealer for angles regarding your chain type.
Why would my chain pull or cut to one side?
Several things can make a chain cut crooked or pull to one side. The following are the causes and the remedies:

 

  • Uneven top plates can cause a chain to cut crooked. It's important to keep all top plates equal length.

    top plates

     

  • Dull cutters damaged by rocks can cause a chain to cut crooked. It's important to remove all damage from cutters prior to cutting. Cutting with a dull chain can accelerate wear to the bar and chain.

    dull cutters

     

  • Different depth gauge settings from left to right. Keep all depth gauge settings equal from left to right.

    chain cuts uneven

     

  • Different top-plate angles from left to right. If you sharpen your chain at a 25º setting on your left hand, your right hand cutters should match.

     

  • A worn guide bar. A badly worn bar cannot be repaired. If your system is cutting crooked and you have narrowed it down to the bar, more than likely the rails or the inside of the bar are damaged beyond repair.

  • What is chain gauge?
    Chain gauge is the drive link's thickness where it fits into the guide-bar groove. The gauge of the chain and the gauge of the guide bar must match. OREGON® has several gauges - such as .050", .063", etc.
    drive link
    What is chain pitch?
    Chain pitch is the distance between any three consecutive rivets divided by two. Pitch defines the size of the chain. OREGON® chain is made in several pitches - 1/4" is the smallest, 3/8" is the most popular. Other parts of the cutting elements are pitch-related. The drive sprocket must be the same pitch as the chain, and so must the nose sprocket in sprocket-nose bars.
    chain pitch
    How do I measure the length of my chain?
    The length of your chain is determined by counting the number of drive links. Common examples are 70 for "D" or "72" chain and 56 for "S" or "91" chain.
    chain length
    How tight should I tension my chain?
    For a sprocket nose bar, turn your saw's tension-adjustment screw until the bottoms of the lowest tie straps and cutters come up and contact the bottom of the bar rails, then turn your tension-adjustment screw an additional 1/4 turn. Also, on sprocket nose bars, the snap test should be performed. Grasp the chain along the bottom of the bar, pull down, and let go. The chain should snap back to its original position, solidly contacting the bottom of the bar rail.

    slack chain demo
    For a solid-nose bar, turn your saw's tension-adjustment screw until the bottoms of the lowest tie straps and cutters come up and contact the bottom of the bar rails. Chain tension on a solid-nose bar should be adjusted looser than on sprocket nose bars. Regardless of your bar type, your chain should move freely around the bar.
    NEVER TENSION CUTTING CHAIN WHILE IT'S HOT!

    How long should the drive sprocket on my saw last?
    It's important not to run a new chain on a badly worn drive sprocket. Replace drive sprocket systems after every two chains, or sooner.

    drive sprocket service life
    How do I know when my chain is dull, and when should I sharpen it?
    Keep in mind that a sharp chain will cut large-size chips. A chain that is dull or has abrasive damage will create sawdust. It's time to sharpen when you're having to push on the saw or the saw is no longer self-feeding.
    worn cutter demo
    What is Intenz® ?
    Intenz® is the first internal guide-bar chain tensioning system, patented and manufactured by OREGON®. A rugged, foolproof rack-and-pinion system is built into the bar itself, which lets you tension chain quickly, correctly and easily - every time. Intenz® is user friendly as it makes it easier to tension the chain more frequently. And tensioning your chain more frequently improves cutting performance while increasing chain and bar life. Contact your local OREGON® dealer for details.
    Intenz system
    What is kickback?
    Kickback is the violent backward and/or upward motion of the chain saw guide bar occurring when the chain near the nose or tip (see picture) of the guide bar contacts any object, such as another log or branch, or when the wood closes in and pinches the cutting chain in the cut.
    caution: chainsaw kickback
    How often and what type of lubrication should I use in my saw?
    Keep your saw's chain-oiling system filled with clean bar-and-chain oil. Never put used oil or old motor oil in your saw or on your chain. Be sure your chain, bar, and sprocket are always receiving oil from the saw during operation. Fill your oil reservoir each time you fill your gas tank.
    chain and bar lubrication
    How can I request OREGON® literature?
    Please e-mail technicalservices3@oregonchain.com or mail your name, address and type of literature you are requesting to the Service Department at OREGON®. (See address below for mailing information)

    OREGON® / Blount, Inc.
    Attn: Technical Service Department
    P.O. Box 22127
    Portland, Oregon 97269-2127
    What is your warranty policy?
    If your new OREGON® product should fail because of defects in materials or workmanship, package it carefully and send it prepaid to Blount, Inc. with your name, address, phone number, and a brief explanation of the defect. We will replace it, free of charge. However, OREGON® products are not warranted against user abuse, improper maintenance or improper repair. We will evaluate each warranty on an item-by-item basis.
    How do I set my depth gauges?
    Prior to setting your depth gauges it's important to have the correct depth gauge tool. Most OREGON® chains have a number stamped on each cutter located on the depth gauge indicating the correct depth gauge setting. If unsure of your OREGON® chains depth gauge setting, ask your OREGON® saw chain dealer. The following steps will help you correctly set your depth gauges:

    1. Use a depth-gauge tool with the correct built-in setting for your chain and check your depth gauges after every third or fourth sharpening.
    depth gauge
    2. Place the tool on top of your chain so one depth gauge protrudes through the slot in the tool. If the depth gauge extends above the slot, file the depth gauge down level with the top of the tool using a flat file. Never file the depth gauge down enough to exceed the depth gauge setting specified. file depth gauge
    Note: Do not attempt to file or alter tops of kickback-reducing bumper tie straps or bumper drive links, except on 33SL, 34SL, and 35SL chains. Only on 33SL, 34SL, and 35SL will the bumper tie straps be filed down while the cutter depth gauges are filed.
    bumper tie strap instructions

    How do I sharpen my chain?
    Always inspect your chain prior to sharpening. Check for the following:
    - Bent or burred drive links
    - Broken cutters or tie-straps
    - Loose rivets or broken rivet heads

    If broken parts are detected, take it to a servicing dealer for replacement of parts or replace the entire chain. The following steps will help you correctly sharpen (with a round file) an OREGON® saw chain:

    1. Be sure to have the correct size file and file guide.
    2. When hand filing it's important that 1/5, or 20 percent, of the file's diameter is always held above the cutter's top plate. Using the correct file guide is the easiest way to hold the file in this position.
    filing guide instructions
    3. Keep the correct top-plate filing angle line on your file guide parallel with the chain. Many cutters have a guide mark stamped near the rear edge of the top plate that can also be used as a guide for filing angle.
    proper file direction while sharpening chain saw chain
    4. Sharpen cutters on one side of the chain first. File from the inside of each cutter to the outside. Then turn your saw around and repeat the process for cutters on the other side of the chain.
    sharpen cutters

    5. If damage is present on the chrome surface of top plates or side plates, file back until such damage is removed.
    worn saw chain cutter
    6. Keep all cutters equal. Start with the cutter with the most damage and hand file all cutters back equally.

    to plate info

    Note: Do not file or alter the tops of kickback-reducing bumper tie straps or bumper-drive links, except on 33SL, 34SL and 35SL chains. Only on 33SL, 34SL, and 35SL will the bumper tie straps be filed down while the cutter depth gauges are filed.

    bumper tie strap  and bumber drive link instructions
    Information on WOODZIG® tools formerly made by OREGON®.
    OREGON® has not manufactured Woodzig® products for more than 10 years. Thus, Woodzig® parts are no longer available from OREGON®, Blount Inc.